Knowledge Base
Magnetic GPS Trackers
This category has all articles related to Magnetic GPS TrackerDrive
This section has information regarding Drive.Drive + Tag Combo
This category has information about Drive app and tags- both regular and magnetic tag.
Recent Articles
Why isn't my Tag showing an updated vehicle location?
Since the Tag relies on nearby phones passing by to relay its location — rather than its own constant connection — there are a few different reasons an update might be delayed or missing. Here's how to narrow it down. 1. Check how long it's actually ...Why does my Tag only update once every 10 minutes instead of in real time?
The SmartWheels Tag is designed for occasional check-ins, not continuous real-time monitoring — so a short delay between updates is expected behavior, not a fault with your device. Why the Tag works this way Continuous, real-time tracking uses a lot ...How long does the SmartWheels Tag battery last?
By default, the Tag reports the vehicle's location every 10 minutes, which gives a battery life of approximately 4–6 months. If you'd prefer longer battery life over more frequent updates, we can reduce the reporting frequency to once an hour, ...Why does my trip route look inaccurate or show the wrong path?
If a trip shows up in the Drive app but the route doesn't look right, the fix depends on how wrong it is. Here's how to tell the difference and what to do about each. First, figure out which kind of "inaccurate" you're seeing Off in certain spots, ...How do I set up location permissions for the Drive so trips track correctly?
For SmartWheels Drive to record your trips accurately, its location permission must be set to Always — not "While Using the App." This lets Drive keep tracking in the background, even when your phone screen is off or you're using another app. It's ...
Popular Articles
How do I reset/restart my Magnetic GPS Tracker?
Restarting your tracker is simple — you just need to access the power switch inside the device. Here's how: Step 1 — Open the tracker Place the tracker on a flat surface. Carefully remove the rear cover. Remove the white silicone seal that protects ...My GPS Tracker Won't Connect to App?
GPS Tracker Showing Offline Alternate questions this article answers: Why is my magnetic GPS tracker offline? Why is my magnetic GPS tracker not connecting? My magnetic tracker shows offline — what do I do? Why does a tracker go offline? Going ...What does blinking light mean in my Magnetic GPS Tracker?
The LED lights on your tracker show you its connection and battery status at a glance. Red light — Network connection Red light blinking Trying to connect to the network Red light solid Connected to the network Blue light — Battery level The blue ...How long does Magnetic GPS Tracker last?
Alternate questions: What is the average battery life of the Magnetic GPS Tracker? Does using my GPS tracker indoors affect battery life? What’s the ideal temperature range for GPS trackers to function efficiently? The SmartWheels Magnetic GPS ...How can I check remaining battery life of my magnetic GPS tracker?
Alternate questions this article answers: How can I check if my GPS tracker is draining its battery too quickly? You can check the battery status of your tracker anytime using the SmartWheels app. On the map screen, you'll see the current battery ...